CRM software can be complex and difficult to learn. And employees might require time to gain proficiency. Employees can sometimes even resist adopting CRM software because it forces change in their work routines.
Microsoft has brought CRM software into a new era with Microsoft Dynamics CRM recently reaching an important milestone by passing the 1 million user mark. Organisations worldwide are taking advantage of the power of choice, and deploying fast, flexible and affordable CRM and xRM. We explore Microsoft Dynamics CRM integration with Outlook.
Microsoft Dynamics CRM integration with Microsoft Outlook®, the staple email software for the majority of organisations and the most used application in the Office suite allows for improved integration and adoption by users who are already familiar with the layout of Outlook. Furthermore the integration with Outlook means users spend less time switching between programmes, improving productivity in the workplace.
Some further benefits of Microsoft Outlook Integration:
• Send messages to anyone within the CRM with the option to track conversations within CRM. This ability to track conversations and create subsequent workflows greatly improves customer service and efficiency
• Enhanced mail merge and enhanced personalised email marketing capabilities thanks to the seamless integration between CRM and Outlook
• Internal staff adoption rates are higher as staff can use the CRM system from within the familiar Outlook interface
The integration with Outlook is just one of many benefits from adopting a Microsoft Dynamics CRM solution; your organisations sales processes, marketing, memberships and customer and case management can all be controlled within Microsoft Dynamics CRM.
Pythagoras will be showcasing Microsoft Dynamics CRM at the TFM&A Exhibition at Earls Court 2 in London on February 23/24th 2010. Pythagoras will have experts on hand demonstrating the capabilities of Microsoft CRM across 8 industry verticals, namely NHS and Healthcare, Education, Insurance, Manufacturing, Not for Profit, Government and Public Sector, Media, Membership software.
About Pythagoras
Pythagoras is a company that is experienced in providing Microsoft xRM (Anything Relationship Management) and Microsoft CRM (Customer Relationship Management), Accounts and integrated business solutions for businesses across a broad range of industries and products. Pythagoras is a Microsoft Dynamics CRM Gold Partner with offices in London, Maidenhead and Manchester.
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